our services
Hands-free management
From legal compliance to revenue optimization to 24/7 guest service, Horizon Properties has you covered.
01 — SERVICE
Property Management
For owners who want a hands-off, professionally managed rental.
End-to-end short-term rental management for owners who want their property professionally operated without handling the daily workload. Horizon manages guest communication, bookings, turnovers, cleaner coordination, maintenance support, owner updates, and overall property performance.
Key Services
Four areas of work sit under a Horizon management agreement: operating the rental day to day, presenting and pricing it across the booking platforms, looking after the guests who stay, and keeping the property itself clean, stocked and maintained.
01
Vacation Rental Management
Full-service management for short-term rental owners who want their property professionally operated without handling the day-to-day work. Horizon Properties manages guest communication, booking support, check-in and checkout messaging, cleaner coordination, maintenance communication, and overall property readiness from booking to departure.
02
Listing & Revenue Optimization
We help improve how your property is presented, positioned, and priced across booking platforms. This includes stronger listing descriptions, amenity positioning, photo structure recommendations, pricing review, seasonal strategy, and dynamic pricing strategies.
03
Guest Experience Management
A smooth guest experience starts with clear communication and thoughtful support. Horizon Properties manages guest messaging, pre-arrival instructions, check-in guidance, local recommendations, issue response, checkout reminders, and review support to create more comfortable, confident, and memorable stays.
04
Property Care & Maintenance Coordination
We coordinate the operational details that keep your property clean, stocked, maintained, and guest-ready. This includes turnover scheduling, cleaner communication, supply checks, inspection workflows, vendor coordination, repair follow-up, and support when unexpected issues arise.
Additional Services
Horizon provides full service tailored to your needs.
General Contracting
Horizon can arrange painting, hot water, HVAC, etc. to be serviced by the top professionals in the Valley.
Snow Removal / Lawn Care
Horizon can schedule and arrange the proper treatment and care for your property.
Dynamic Pricing
Horizons' dynamic pricing strategy optimizes revenue based on seasonality, day of the week, length, group size, and many other considerable market factors.
Innovation and Technology
We leverage cutting-edge digital design, integrations and software to optimize the system from top-to-bottom, allowing us to spend more time focusing on your property and enhancing guest experience.
02 — SERVICE
Guest Experience Management
Better stays start with better guest systems.
Horizon Properties’ features a complete front-end hospitality system, covering everything guests see, receive, ask, experience, and review. Under Horizon’s management agreement, this includes handling guest communications, inquiries, bookings, complaints, reviews, check-in procedures, check-out procedures, guest misconduct response, and support coordination when issues arise.
Complete Guest Management
Horizon Properties manages the full guest journey through structured communication, booking support, check-in and checkout coordination, issue response, review support, and real-time operational follow-up. From the moment a guest inquires to the moment they leave, our team helps ensure the experience feels clear, responsive, and professionally managed.
Complete Guest Communication Management
Everything a guest sees, asks or reports runs through Horizon — messaging around the clock, arrival and departure coordination, review and reputation support, and a documented response when a stay goes wrong.
01
24/7 Messenging and Support
We handle guest inquiries, booking-related questions, pre-arrival communication, in-stay messages, complaints, and review-related communication. Guests receive timely, professional support without the owner needing to be involved in every message
02
Check-In and Check-Out Coordination
We manage the flow of arrival and departure so guests know where to go, how to access the property, what to expect, and what is required before leaving. This improves guest confidence and supports smoother turnovers. Maintenance and deployment of encoded locks is included.
03
Review and Reputation Support
Guest reviews are a major driver of short-term rental performance. Horizon manages review communication and supports a guest experience process designed to encourage stronger satisfaction, better feedback, and a more protected public reputation.
04
Guest Misconduct Response
Horizon takes reasonable steps when guest misconduct occurs, including issues such as noise complaints, unauthorized occupants, illegal activity, or refusal to vacate. Where reasonably necessary, Horizon may contact law enforcement, municipal authorities, or security services.
How We Manage the Guest Experience
We make sure guests receive the right information before they arrive, including access instructions, parking details, arrival timing, house rules, amenity notes, and important property-specific details. This reduces confusion, prevents avoidable questions, and helps guests start their stay with confidence.
1. Prepare Every Guest Before Arrival
Guests receive a customized handbook and guide, house manual, timed encoded smartlock code, fresh linens, towels, etc. before arrival ensuring easy flow.
2. Guide a Smooth Check-In and Stay
Once guests arrive, Horizon helps manage the experience with clear communication and responsive support. Whether guests need Wi-Fi information, local recommendations, amenity instructions, or clarification about the property, our team helps keep the stay organized, comfortable, and professionally supported.
3. Respond Quickly When Issues Arise
If something goes wrong during a stay, we manage the response professionally. Guest concerns are documented, assessed, and routed to the right operational follow-up, whether that involves cleaning, maintenance, vendors, management, or urgent support.
4. Improve Future Stays
The guest experience does not end at checkout. We support smooth departures, manage review-related communication, and use guest feedback to identify recurring issues, improvement opportunities, and property-specific refinements.
03 — SERVICE
Maintenance Coordination
Turnover scheduling, housekeeping coordination, laundry, linen preparation, towel resets, supply checks, and guest-ready standards.
After each stay, Horizon coordinates the cleaning and reset process so the property is prepared for the next guest. This includes housekeeping, laundry of linens and towels, basic amenity preparation, and making sure the home is clean, organized, and ready for arrival. The management agreement specifically includes cleaning, preparing the property between stays, and laundry of linens and towels.
Vertically Integrated Luxury Management
Our services provide seamless top-tier guest experiences and a relaxing, confident experience for owners
Property Management and Coordination
The Horizon team provides 24/7 minor emergency repair services, full cleaning coordination and a variety of other services.
Inspect and Monitor Property Condition
We help monitor the property before and after rentals through visual inspections and operational oversight. This allows us to identify visible issues, guest damage, missing items, cleaning concerns, or maintenance needs before they create larger problems.
Coordinate Maintenance and Emergency Response
When something needs attention, Horizon helps coordinate the response. This can include routine maintenance, urgent repairs, vendor communication, and emergency support when required.
Keep Operations Clean, Stocked, and Guest-Ready
A successful rental needs more than cleaning alone. Horizon helps manage the small operational details that shape the guest experience, including linens, standard consumable amenities, access systems, and property-readiness items. This keeps each stay more consistent, reduces preventable guest issues, and helps owners maintain a professional rental standard across every booking.
Document Issues and Keep Owners Informed
When property issues are identified, Horizon helps document what happened, what action was taken, and what still needs to be addressed. This creates a clearer record for owners, reduces confusion, and helps ensure maintenance items, guest damage, supply shortages, or recurring concerns do not get missed between stays. This step helps turn property care into an organized system rather than a reactive process. Owners receive better visibility into the condition of their property, while guests benefit from a more consistent and well-maintained rental experience.
Property Care & Maintenance Coordination
Every checkout triggers a full turnover, the property is visually checked between stays, repairs and vendors are coordinated as issues surface, and everything found is logged and reported back to you.
Reset after each stay
After every checkout, Horizon coordinates the full turnover process so the property is cleaned, reset, and prepared for the next arrival. This includes housekeeping, laundry of linens and towels, and preparing the home between stays, which are directly included in the management agreement.
Visual Property Checks
This creates a practical feedback loop between guests, cleaners, managers, and owners so small issues are less likely to be missed.
Coordinate Repairs, Vendors, and Emergency Response
Owners are not left scrambling when something breaks during a guest stay. Horizon acts as the operational contact point to help keep the property functional and protected.
Track Issues and Keep Owners Informed
This turns property care into a structured management process. Instead of reacting to one-off problems, Horizon can identify patterns, recommend improvements, and help owners make better long-term decisions.
04 — SERVICE
Home Staging and Photography
Appearance is everything - take your home to the next level with Horizon Properties.
Turn your short term rental home into a top tier ranking vacation rental. We do photography, staging, interior design and more.
Professional Photography
High-quality visuals are one of the most important drivers of short-term rental performance. Horizon Properties helps prepare, stage, and professionally present each property so it looks clean, inviting, and booking-ready across Airbnb, VRBO, direct booking platforms, and marketing channels.
Staging, Photography and Presentation
Guidance and coordination before the photo shoot, including cleaning readiness, furniture placement, lighting, clutter removal, linens, décor, and guest-facing details.
Staging and Photography
Visual direction that connects the property to the guest experience, whether it is a family lake weekend, ski getaway, golf trip, romantic retreat, or luxury mountain escape. 7. Seasonal Visual Refreshes
Lifestyle and Brand Recognition
Presenting the home around the trips people actually take here — lake weekends, ski days, golf trips — so the listing reads as somewhere with a life in it rather than a set of empty rooms.
Brand-Consistent Property Presentation
Ensuring each property feels aligned with Horizon’s polished, professional, and locally inspired hospitality brand while still preserving the character of the individual home.
Interior Designing
We can help design your home into a beautifully designed masterpiece.
05 — SERVICE
STR Regulatory Compliance
Regulations and use permits change frequently - Horizon Properties helps ensure compliance and regulatory support.
Operating a short-term rental in Invermere requires owners to stay on top of local and provincial requirements. Horizon Properties helps owners understand, organize, and track the key compliance items needed to operate more confidently, including business licensing, provincial registration, temporary use permits, and insurance documentation.
Services
What Compliance Covers
Operating legally in Invermere usually means four things at once: a District of Invermere business licence, a BC provincial registration number, insurance that genuinely covers short-term rental use, and — depending on zoning — a Temporary Use Permit. Each carries its own renewal date.
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Business Licence Requirements
Short-term rental operators in Invermere are required to apply for a District of Invermere business licence, which must be renewed annually. Horizon helps owners keep this requirement organized and visible as part of the property onboarding and renewal process. Horizon can help with fire safety plans, compliances processes and more.
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BC Provincial Registration
Short-term rental operators are also required to obtain a BC provincial registration number, which must be renewed annually. Horizon helps owners track this documentation so it can be properly recorded and referenced when needed
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Insurance Review Support
Airbnb’s AirCover does not replace proper short-term rental insurance. Horizon helps owners identify potential insurance gaps, organize proof of coverage, and understand why dedicated STR insurance is an important part of protecting the property.
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Temporary Use Permits (TUPs)
Some Invermere properties may require a Temporary Use Permit depending on zoning, property type, or local requirements. These permits may be valid for up to three years, making it important for owners to know whether one applies to their property and when renewal may be required.
Keeping You Compliant Year-Round
Local experience and management allows us assist you professionally and accurately.
Guest Rules and Bylaw Integration
Compliance is not only paperwork. Many regulatory requirements need to be translated into clear guest instructions. Horizon helps turn property rules, municipal expectations, building policies, and owner requirements into guest-facing communication that is easy to understand.
Strata, Building, and HOA Rule Support
Some properties may have additional restrictions through strata corporations, condominium boards, homeowners’ associations, or building rules. These requirements can affect guest access, parking, amenities, pets, noise, elevators, garbage rooms, hot tubs, common spaces, and maximum occupancy.
Renewal and Documentation Tracking
Short-term rental compliance often involves multiple renewal timelines. A business licence may renew annually, provincial registration may renew annually, insurance may renew on a separate date, and a TUP may last up to three years. Without a clear tracking system, owners can easily lose visibility.
Platform and Listing Accuracy
Booking platforms increasingly require accurate property information, registration numbers, safety disclosures, amenity details, cancellation policies, and house rules. Incomplete or inaccurate listing information can create guest disputes, platform issues, or compliance problems.
Getting started
What we actually handle
01
Licences, registration and permits
A District of Invermere business licence and a BC provincial registration number, both renewed annually — plus a Temporary Use Permit where zoning requires one, valid up to three years. We track every renewal date, and help identify insurance gaps, because AirCover is not short-term rental insurance.
02
Staged, photographed, listed
Furniture placement, lighting, clutter and linens sorted before the shoot, then listing copy, amenity positioning and photo structure across Airbnb, Vrbo and direct — with strata, condo board and building rules translated into guest-facing house rules.
03
Priced to the season
Dynamic pricing worked from seasonality, day of the week, length of stay and group size rather than a flat nightly rate — kept in sync across every channel and this direct site, where guests book without platform fees.
04
Run day to day
Timed smartlock codes, a custom guest handbook, fresh linens and towels before every arrival. Turnover, housekeeping and laundry are included in the management agreement, with 24/7 minor emergency repairs, documented inspections after each checkout, and review support.
Thinking about it?
See what your place could earn
Put your address into the revenue estimator for a realistic nightly rate and occupancy picture for the Columbia Valley — no obligation, and no sign-up.
Our portfolio
Managed end to end across the Columbia Valley
Invermere, Radium, Windermere and beyond — each home photographed, listed, priced and turned over by us, and bookable direct on this site with live availability.
